Terms and Conditions

Below outlines the Terms and Conditions by Cedar Education Group Limited and its affiliates (together known as Cedar Education Group):

A. General Rules and Regulations

Cedar Education Group has a strictly no-shoes policy. All children and parents/caregivers must wear socks (preferably non-slip) and comfortable clothing during all classes, workshops, and events.
No outside food or beverages are permitted on the premises. Drinking water, baby milk formula, and prescribed medications are exempt.
A parent or caregiver must always remain on the premises during lessons. Cedar Education Group and its staff are not liable for any personal injury, accidents, loss of property, or unauthorized departures of students.
All students, parents, caregivers, and visitors are strictly prohibited from taking photos, video recordings, or audio recordings during any class, programme, performance, or event without prior written consent from Cedar Education Group.
Cedar Education Group reserves the right to take and use photos, videos, and audio recordings from classes or events for promotional, educational, or display purposes. Parents who wish to opt out must submit a written notification during their initial enrolment.
Directly soliciting or making private teaching arrangements with any instructor employed or contracted by Cedar Education Group is strictly prohibited.
For safety and security, Cedar Education Group’s premises are monitored by CCTV.
Cedar Education Group reserves the absolute right to
- amend and alter the school / course / programme / class / performance / workshop guidelines and policies at any time in its sole discretion;
- amend and alter the schedule (date and time) and venue of the programmes / courses / classes / workshops at our own discretion and shall inform parents / students in reasonable due course;
- reschedule any course / programme / class to a later date if there are significant traffic disruptions or safety concerns occur on the day of the course / programme / class; and
- cancel any course / programme / class / performance / workshop due to insufficient enrolment. Every effort will be made to place students in a similar course. If none is available, a refund will be issued.
Cedar Education Group reserves the right to make the final decision in any dispute.
Cedar Education Group reserves the right to modify this policy at any time, subject to periodic reviews and updates.

B. Payments

Lesson fees for all programme offerings are made on a prepaid basis. All paid lesson fees are non-refundable and non-transferable. All lesson fees except private vocal and instrumental lessons under the Cedar Music Advancement Programme (CMAP) are payable in accordance with the term calendar and due on the first day of the calendar month.
Lesson fees for the Cedar Music Immersion Programme (CMIP) and Cedar Music Foundation Programme (CMFP) are payable every 8 lessons, while lesson fees for Toddlers Music & Integrated Learning Experience (TILE) are payable every 10 lessons, with all payments due on the first day of the calendar month.
If payment is overdue for more than 7 days, a late fee of HK$200 will be charged. If payment is overdue for more than 14 days, Cedar Education Group will release the student's place and timeslot without notice. Please note that a student's lesson time will not be confirmed if the lesson fees are not received before the payment due date or if there are any outstanding tuition fees on the account.

C. Inclement Weather Policy & Make-up Arrangements

When the Amber Rainstorm Signal, Red Rainstorm Signal, Typhoon Signal No. 1 or Typhoon Signal No. 3 is in force: all classes will proceed as scheduled.
When the Black Rainstorm Warning, Typhoon Signal No. 8 or higher, or “Extreme Conditions” are in force: all classes are cancelled.
When the Black Rainstorm Warning, Typhoon Signal No. 8 or higher, or “Extreme Conditions” are lowered:
- on or before 2:30pm: Classes starting at least two hours after the warning is lowered will resume as scheduled.
- after 2:30pm: All remaining classes for the day are cancelled.
Make-up arrangements for classes cancelled due to inclement weather (as specified in clause) or other Government enforced closures are as follows:

D. General Leave, Reschedule Requests, Sick Leave and Extended Holiday Leave

1. General Leave / Reschedule Requests

Each student is entitled to a maximum of one (1) lesson reschedule per month, subject to teacher and room availability.
Any general leave / reschedule request must be sent via WhatsApp during Cedar Education Group’s administrative working hours at least 2 working days prior to the affected lesson. For reference, Cedar Education Group’s administrative working hours are Mondays to Fridays (09:30am-1:00pm; 2:30pm-6:30pm).
If advance notice is given on time and the general leave /reschedule request is accepted, the rescheduled lesson must be attended within one (1) month of the original class date.
Unused reschedule requests cannot be carried over to subsequent months and are non-transferable to other students.
If a rescheduled class is not attended within the 1-month period, the lesson will be forfeited without refund or further rescheduling.
If notice is not given on time or a student has already used his / her 1 lesson reschedule request for the month, the missed class will be regarded as a late cancellation (no reschedule / no refund).

Examples:

On-Time Reschedule: To reschedule class on Monday, 10 January, a request must be sent via WhatsApp on or before Wednesday, 5 January (during admin hours: Mon to Fri, 09:30-1:00pm; 2:30-6:30pm).
Multi-Lesson Request: On 6 January, a parent requests to postpone two classes via WhatsApp: 10 January and 17 January. Because the limit is 1 rescheduled lesson per month, the student can only choose 1 class to reschedule. The second class must either be attended as usual or forfeited (no reschedule, no refund) if missed.
Make-Up Class Validity: If a class on 10 January is cancelled on 6 January, the make-up class must be confirmed and attended on or before 5 February (within 1 month of the 6 January cancellation date). Otherwise, the make-up class is forfeited

2. Sick Leave

Parents must give notice via WhatsApp at least 4 hours before the scheduled class.
A valid doctor's note / medical certificate must be sent via email or WhatsApp within 2 days of the absence.
If both requirements are met, the student may:
- Reschedule the class (subject to teacher availability and room availability).
- The rescheduled class must be attended within 1 month from the date of absence.
If either requirement is not met, the missed class will be regarded as a late cancellation (no reschedule / no refund).

Example:

For a 10:00am class, notice must be given by 6:00am on the same day. The doctor's note must be sent within 2 days of the absence. If the absence is on 10 January, the rescheduled class must be attended on or before 9 February.

3. Extended Holiday Leave

Students who will be away for an extended period due to holiday travel must give notice in writing via WhatsApp at least 2 weeks in advance of the start date of the leave period.
Extended Holiday Leave covers the following periods:

Lunar New Year Month
Easter Holiday Month
Summer Holiday (3rd week of June to 2nd week of August)
Christmas Holiday Month (December)

Any requests made outside the specified holiday periods will be considered on a case-by-case basis.

Example:

A student who intends to be away for Christmas travel between 15-31 December (Christmas Holiday Month) must notify us on or before 1 December.

E. Withdrawal & Cancellation

Any cancellation request for withdrawal from classes must be made in writing at least 7 working days during Cedar Education Group’s administrative working hours before the commencement of the programme.
Once payment has been made, no refunds or tuition credits will be granted for student withdrawals under any circumstances.
If there are teacher absences due to sickness or other reasons, Cedar Education Group will arrange a substitute instructor and classes will proceed as scheduled.
If a class is cancelled and a substitute instructor cannot be arranged, the lesson can be rescheduled or a credit will be given. If the student chooses to withdraw from classes when the next invoice is due for payment, a refund (less an administrative fee of HK$50) will be arranged.

F. Health and Safety Protocols

Cedar Education Group is committed to maintaining a safe and healthy learning environment for everyone. Before every class, parents should take their child's temperature before leaving home. If the child displays feverish symptoms or symptoms of contagious diseases, the student should see a doctor or stay home and rest. Any accompanying guardian / parent must follow the same protocol. Cedar Education Group reserves the right to refuse entry in these cases without providing refunds or fee waivers.
Students who display mild symptoms of respiratory illness (such as coughing, runny nose, sore throat) are required to wear a surgical mask during class.

(Last Updated: 1 September 2026)